How can we help you?

Maybe some of the most frequently asked questions help you.

Basic

How to buy

Shopping is easy like  1, 2, 3

Step 1 – Choose your dress

  1. To choose you can go to our Shop party or categories and click on the product you like.
  2. Type in your measurements
  3. And click add to cart

Step 2 – Check your shopping cart

  1. At the top of the page, click either the basket icon or the basket
  2. Remove if you have taken something wrong or increased / decreased the amount
  3. Insert coupon code if you have it

Step 3 – Payements

  1. Insert your shipping details
  2. Double check the price you are paying
  3. Choose payment method
Do I need registration when shopping?
No, you can make purchases without registering on our site, if you are unable to make a purchase, please feel free to contact us on Instagram, Facebook, Email …
Is shopping at casabalkan.com safe?
Absolutely, when shopping on our site, there is no need to use credit cards, pay only when the dress arrives at your address.

Payements

How the amount of goods purchased will be charged
For now, we accept payements via PayPal
Is it possible to pay for another person
Of course, when you buy, leave us only in the note who pays and to which address you want us to deliver the package.

Shipping details

Will the selected products always be delivered?
The online store has products that are available in stock at some point. Our database has been updated at short intervals, so in rare cases the selected product may no longer be available at the time of ordering.
How long will I wait for the package?
After making your purchase, it will take 3-7 working days for the package to arrive at your address
What is the cost of shipping?
It depends where it need to be shipped.

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